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Split porting issue not receiving otp messages

qunelzhas
2: Seeker
2: Seeker

Moved my business number to Vodafone and now can’t receive otp messages, I’ve been dealing with voda tech help/ complaints for a couple of months now since the switch https://nox.tips/ https://xender.vip/.

They’ve tried everything and now have landed on it being a split porting issue. They have contacted the other network provider and I’m awaiting a response. I message the once a week for an update, (a good month has past) usually they say please bare with us until we get a message back from EE, the last tech help said ‘if I’m being completely honest with you the likely won’t get fixed looking at past results’

This is costing me business, I don’t get iMessages from customers, ive spent thousands advertising this number, I can’t change the number and that is what Vodafone are offering. Has anyone had success getting otp issues fixed?

I regret ever moving the number.

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AnnS
17: Community Champion
17: Community Champion

There was a very identical thread started here: https://forum.vodafone.co.uk/t5/Pay-monthly/Split-porting-issue-not-receiving-otp-messages/m-p/27118... @qunelzhas 

 

If you have been in contact with the Complaints Team as on the linked thread they should have been able to raise this with EE on your behalf and got this solved for you.