Trying to upgrade

[jr_iv]

Hi there,

bit off an odd one. In the last few years I’ve been trying to upgrade several times, given up and went sim only. 

I find a deal I like and put it into my basket, I then go onto the next bit and for some reason I have no name. 

This means I can’t move on to the next bit. Any time I have been on chats, they tell me to use a different browser or clear my cache. I try all of this and nothing ever actually works and I just give up. It’s completely infuriating being told the same thing over and over again. 

Does anyone else have this issue or is it just me? 

[CallumR]

Hey @jr_iv Thanks for reaching out to us. 

If you're having trouble with getting the deal you're wanting, I would suggest to contact our Sales team directly by calling 191 from your Vodafone number. Or you can chat to them here. 

[jr_iv]

Yes it’s the chat I had all the issues with. I used it several times and all I was told was to clear the cache or phone them. I also have hearing aids so I try and avoid phone calls. Think this is where the frustration comes from. 

[CallumR]

@jr_iv Thanks for letting me know. 

We're unable to process any sales over Social Media, but we can help look into why you're having the trouble using the app or website to process the upgrade. 

You can contact our Social Media team here.