VF Still Reporting My Closed Account To Credit Agency

[b86]

I canceled my vodafone account after many years, a few months ago - due to poor customr service. However, recently I was applying for a mortgage, but was declined because of too many open 'accounts'. I didn't know what they were refering to.

So, I ended up buying a subscription to a credit checking service, and noticed that Vodafone are still reporting that I have an account open with them, but paying £0 a month. This is as good as having an unused credit card/store card on your account - because lenders will see the 0 and expect that it could rise to anything.

I rang up to explain this, and turns out they owed me £45 (or there abouts) - so Vodafone, was going to carry on keeping my account open, instead of just refunding me when my account was *closed* initally. Instead, my accounts been kept open, waiting for me the customer to ring asking for my refund and to close my account - even though I was unaware of this money owed to me, as Vodafone have made no contact to get in touch with me (my address and phone numbers are the same).

So, the girl on the phone has now issued the refund and *closed* my account, and told me they'll write to the credit agencies to fix the problem and should take around 30-45 days. I kind of explained that this has been a problem with Vodafone, unwillingly keeping me in a contract (what it looks like on my credit file), without my agreement, and as a result means my credit file will not be updated in 30-40 days, and therefore cannot apply for the mortgage up until that point. Not to mention, it now looking bad that lenders will see I am applying for what looks like lots of credit (due to re-applying). Unfortunatly, the girl on the phone didn't understand the issue....

The same thing has happend with Sainsbury's who actually went above and beyond in fixing the problem, and even went as far as compensating me as we've potentially miss out on a property we like, and to some degree tarnished my credit file.

I probably wouldn't of been as bothered as much as accidents do happen, it was when she was casually talking like it was just a simple refund and my credit score didn't matter....

[REveratt]

I'm having the same issue with a Vodafone account that was closed in October 2016 but is still showing on my Noddle credit report. Please could I have the contact details for the specialist credit file team? Thanks!

[Alex]

Of course you can @REveratt, that's not a problem 🙂

You're able to contact them using the instructions in my private message and they'll be more than happy to look into your closed account and Credit Report. 

[Xraven82]

Hi, 

Same issue here, please can I get a PM with the relevant details too?

Thanks, 

Luke

[Adam]

@Xraven82 Sure thing. You're able to contact us by following the steps in the private message I've sent you. 

[sarahmona]

Hi, I also have a dormant account on my credit file which I require closing. Please send me details on how to action this?

[Tash]

Thanks for raising this with us @sarahmona. So our dedicated team can take a look into your account and credit file for you, please follow the details I've given in the private message I've sent. They'll then be in touch to help.

[chistery]

I'd love to know why Vodafone don't seem to have any interest in fixing this properly? When it happened to me customer services were completely useless (as normal) and only after posting on here did it get resolved. How many people haven't checked their credit file or believe Vodafone when they say it's been done and hasn't?

Why don't the Vodafone social media team fix the issue and stop it becoming a regular complaint on here? 

[xeryus]

Hi, I also have my old vodafone account, which I closed 2 years ago, still showing on my credit report with a balance of 0.  Please can someone get this sorted for me?  Thanks

[MrsMcnab]

I too closed my account over 2 years ago. I have phoned since to advise that my account remains on my credit file each month as being active and each time I am told it will be closed.

The reason I left Vodafone was because customer service couldn’t re-set up a direct debit that had already been in place for over 10 years (but it somehow went missing at their end after I changed my tariff) after 6 months of trying and hassle I ended the contract

Can Vodafone please send me a message so I can put an end to this please

[Alex]

@xeryus We'd be happy to have a look into your Credit Report and make any necessary changes for you. I've sent a private message over with details on how to get in touch. 

@MrsMcnab Our Credit team would also be able to look into getting this closed off. I've sent over a private message to yourself with the contact details.