Incorrect default and CRA reporting.

[thut047]

I’m just wondering if anyone else has been having issues with Vodafone reporting defaults and missed payments.

Back in Feb 2018 I paid my finally amount owed in store of 170.67. The account was removed and marked as closed shortly after with Experian and Equifax.

Today I was advised by my bank to check my TransUnion report which I did and found that Vodafone was reporting this account as a default and missed payments ever since. I phoned Vodafone customer services are they said that this account and debt was sold to Lowell and Vodafone was no longer the legal owner and hasn’t been reporting this debt I advised them that this isn’t a debt as the amount was paid and the information they are reporting is false and incorrect.

I phoned Lowell and they confirmed that they have never had an account in my name or an account sold to them by Vodafone. The phone call was recorded with their permission.

Upon speaking to Vodafone again the person stated that myself and Lowell are incorrect.

Vodafones customer services were extremely rude and quick to interrupt me during the phones which I recorded.

Can anyone share any similar experiences and how they have got this resolved.

[Charlotte]

Hello, @thut047. I hope you're well.

I appreciate how concerning it must be to be unexpectedly defaulted, and I understand that you've had difficulty in getting this resolved so far. It sounds like we'll need to access your account to get to the bottom, so please reach out to us on Social Media. 

[thut047]

Thank you for your response. I don’t use social media so that’s out the window. A formal complaint has been already been raised. 

It would appear from Vodafone forums that this an ongoing issue with numerous consumers I wonder if Vodafone actually analyse these and see that there’s an issue.

[Charlotte]

Thanks for making us aware that a complaint has been raised, @thut047. I'm sure that they'll investigate and resolve this for you as quickly as they can.

Since any credit file or overdue balance issues are specific to each individual user account, we would always need to to complete an investigation into that specific account, rather than it being widespread issue.

[Balmy79]

We have also had this issue, Vodafone have no record of the account or that there is a debit on an account from 2015 (this account was closed and a refund received due to the lack of  service coverage in our area)!! apparently the account was in debit from October 2023 to date but no correspondence has been received and Vodafone are not helping.  Transunion have asked for an email with Name, date of birth and address to have this cleared but Vodafone will not do this.  We have spent 5 days on the telephone trying to resolve this. 

[Janey]

Hi @Balmy79 Thanks for taking the time to explain the situation, our social media team can definitely look into this for you. Please drop them a message to get started.