Vodafone Direct Debit Setup Problems

[routo86]

I took out a new contract early January.  Vodafone were meant to setup my DD, however... failed to do so and where it should show DD account details, it shows **** *ble.  Forward 2 weeks and Vodafone are saying my "account is in arrears"

2 calls later - "we've escalated it, it will be resolved in 2 working days"

2 weeks later, still nothing or no change on the account.

2 further calls later and a webchat - "we've escalated it, it will be resolved in 2 working days... and we've credited your account with £30".

A week later.. still nothing!!!  Is this grounds for contract cancellation?  Not sure what else I can do.  I have an exemplary credit file currently and I'm concerned Vodafone are going to ruin that!!!

[Janey]

Hi @routo86 Thanks for your post. It's important you're billed and charged correctly, I can only imagine how frustrating this must be for you. We'd be more than happy to to investigate what's happening, please drop our social team a message to get started. 

[routo86]

Reached out to your twitter social team just now.  Thanks.

[Janey]

That's great. Rest assured, they'll do everything they can to get this resolved.