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Wi-Fi calling iPhone 7

GraemeSpinks
2: Seeker
2: Seeker

‎14-01-2018 07:50 PM

Hi there I just upgraded my phone and contract to iPhone 7. This is the first phone I’ve had which can handle Wi-Fi calling. It’s on a monthly contract.  When I try to enable Wi-Fi calling on the phone it says need to contact Vodafone to activate on the account. Did this yesterday and still not working. Had several conversations with tech team but no solutions working. Anyone else had this issue and got a working resolution?

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4 REPLIES 4

BandOfBrothers
17: Community Champion
17: Community Champion

‎14-01-2018 08:07 PM - edited ‎14-01-2018 08:09 PM

Hi

 

This support link may help > Vodafone wi-fi-calling.

"Text CALLING to 97888 (no charge)"

Also check in your myvodafone that calling over WiFi is turned On. 

Current Phone  >

Samsung Galaxy s²³ Ultra 512gb Phantom Black.

 

 

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GraemeSpinks
2: Seeker
2: Seeker
In response to BandOfBrothers

‎14-01-2018 08:11 PM

Thanks for the help ... but tried that to no avail. Odd thing is that it’s both my phone/contract and my wife’s...both bought the same day.

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BandOfBrothers
17: Community Champion
17: Community Champion
In response to BandOfBrothers

‎14-01-2018 08:21 PM

I have read that some people have resolved this by turning off Calling Over WiFi in their myvodafone for 24 hours. 

Send the 'calling  text and after 24.hours turn it back on in your myvodafone. 

Current Phone  >

Samsung Galaxy s²³ Ultra 512gb Phantom Black.

 

 

0 Thanks

GraemeSpinks
2: Seeker
2: Seeker
In response to BandOfBrothers

‎14-01-2018 08:23 PM

Hi bizarrely now working. The last thing they had me try earlier was reset of network settings. Didn’t appear to work...but turned off again a few times and now ok