if this is in wrong section please move it but this was best place i saw for it
so pre-ordered a s24 ultra 1tb, mainly to get the free watch 6 offer, 2 weeks ago was my preorder date, the release date is well and truly gone and im still sitting here using my trusty s22+, so far had 3 messages from vodafone that my order is on back order, first for 3 days then 6 then 10, now i look on the vodafone website and it says 4-6 week wait, look on samsungs website out of curiosity if i was to order from there today and it says delivery is the 1st of march, and asked live chat last night they dont know anything and i was told they dont know why im complaining as id get the phone when i get it and its fine for me to be waiting and on back order and its first come first served,
NO vodafone that is the point of preordering something, so you have it ready for the day of release, so people arent on back order even tho the phone was released a week ago
so a few questions,
1: when am i likely to see my phone i preordered on 21/1/24 , as thats the point of a pre order so i can get it on the day of release not be on back order for 10 days or more, if it gets to this point next week and i havent seen it or had any meaningful updates i will just cancel the lot the s24 and sim, broadband mobile broadband and the other halfs phone as had enough of crap with vodafone over the years, this is just the latest bout of incompetence, the only reason i stay is cause i simply dont trust vodafone to port my number to another network as vodafone have screwed up on at least 5 peoples porting that i work with and left them without a working business number for weeks
2 the watch offers closing date is the end of febuary, if i dont get it by then is vodafone going to buy and send me a watch 6, as if i miss the offer due to vodafones incompetence/inability to send me a phone it is your responsibility to sort it out, and dont try to tell me i need to contact samsung like live chat did last night, its vodafones issue not thiers, you are thier customer so you should be contacting them not us as your customer, from someone who works supplying stuff to the public its quite clear you clearly didnt order enough phones to supply people with
3: what is the point of a preorder when you are putting people on a backorder, thats the whole point of a pre order so you have the phones for the day of release, so clearly you didnt order enough or your system for pre order needs serious overhaul
4: why is the advisors on live chat telling me that id get the phone when i get it and that they dont see why im complaining about it as the offer runs till the end of feb for new applicants for the watch, the whole point of me preordering it was i had it when it was realeased so i would be well within the offer to get the free watch, as you need the phones imei to claim the free watch,
an 5: do you really think people want to be sitting around waiting with no idea of when they might get something they pre ordered 2 weeks ago,
