Hi Ray
Sorry to break it to you, I put my second request in on the 23rd august, the first request doesn't exist apparently, spoke to them on the 3rd and have spent another 4 hours in chat this morning on the 8th, trying to sort it out.....given lots and lots of excuses but still no code.
I've also waited 33 days for a guaranteed 14 days response.
I intend to go to the ICO, they obviously keep mislaying peoples information as these forms keep going "missing" which is very very concerning.
May I suggest for your own records and sanity, if you ring them record it, you must tell them you are doing it, or make sure you get your copy of any chat conversation, because it will help your complaint and they do not keep an accurate record of what's been said or promised.
Do let us know how you get on, I'd be pleased to see someone had some success
