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08-02-2024 09:45 AM
Hi @Smoke To unlock a device that’s locked to our network, you’ll need a Network Unlock Code (NUC). Just follow the steps here and we'll aim to unlock it within 72 hours. If we need to check your details or contact the device manufacturer, it may take slightly longer and could be up to 10 working days. If you need more help, just let us know.