MCK Code needed - Customer support is not helping

[joeofthehill]

Hi, I am reaching out here out of desperation. I requested the MCK code from the support team 5 weeks ago and I was told I would receive the code within 24 - 48 hours. I heard nothing back.

Yesterday I again reached out to support to ask for the code again. The representative said they have marked this as urgent and I would hear back by the end of the day. Yet again, no code was received. I again went back onto the support chat this morning to ask for an update and I was again told to wait 24 hours.

I even requested to speak to a manger about this but they couldn't have been any more rude and unwilling to help if they tried.

I really shouldn't have to go into a phone repair store and pay them to unlock MY phone but I don't think I have any other options unless someone here knows of a number to call or another method to have this escalated.

Any help would be greatly appreciated!

[Gemma]

@joeofthehill - I’m sorry to hear you’ve been waiting a while for the MCK code. My team can log this as complaint for you and we’ll take ownership of it until it’s resolved.

We’ll need to take your account details securely, please contact my team through Social Media. You could include a link to this post to avoid repeating the details.