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I am a Vodafone customer of 19yrs. I recently upgraded to a S10 so have handed my old S8 to my son. We have a great deal from VIRGIN (Who supply our Tv& broadband) for unlimited calls & data for £10 month. Inserting his SIM and the phone is blocked. I have spent 5hrs+ trying to get this resolved. I have gone through VIRGIN and Vodafone. I have been given a PUK code for the IMEI number of the phone but it still doesn't work. We have tried 4Sim cards, initially thinking we'd blocked the SIM. The issue is definitely Vodafone blocking the phone so I can't use another network.
A good phone is now totally useless. I am paying £10 to VIRGIN for no service. All Vodafone can now say is as their PUK doesn't work, to advise me to go back to Vodafone ... they have similar deal for £17 a month. I am so angry. I am already signed up to £10month and a better deal but you want me to pay twice as you cannot be bothered to sort this.
If my phone which I own is being blocked by you and rendered useless you should be either replacing my phone to one I can use like for like or giving me a free Vodafone SIM as compensation to match VIRGIN's deal. When I finally managed to get through your text bot I then get cut off x3. They keep telling me PUK code supplied should work but it doesn't.
Can a real person who actually knows what they are doing fix this. Customer service completely shocking.
Count this post as a formal complaint. If you cannot get this resolved with either option above. Next step ombudsman and I want a letter of deadlock.
A Puk is only needed if a person activates their 4 digit sim pin which stops it being inserted into another phone and then if that 4 digit pin is entered too many times in error it blocks the sim hence the need for a Puk.
It has nothing to do with unlocking the phone to all networks @lornadon
We've seen this discussed on the forum quite regularly unfortunately.
What you need from Vodafone Customer services on 191 or Live Chat is a MCK Mastercode also known as an unfreeze code along with a Nuc which is the code supplied by Vodafone when they've filled out the Nuc unlocking online form via Vodafone unlock-code-request.
Also the Vodafone Social Media Teams via Contact-us-for-account-specific-queries can help.
As there is no account access via this forum anymore you can raise a complaint if necessary via Here.
Hopefully soon all phones will be supplied unlocked if Ofcom have their way 》Ofcom _ ban-on-mobile-firms-selling-locked-phones.
Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.
Samsung One Ui 2.0 / Android 10.
Samsung Gear s3 Frontier Watch.
Samsung Galaxy Buds.