main_icn_My_Vodafone main_icn_Search main_icn_Chevron_right main_icn_Chevron_down main_icn_Close main_icn_Menu social-facebook social-google-plus social-linkedin social-twitter social-youtube main_icn_Community_or_Foundation main_icn_Location main_icn_Network_signal

Unlocking

Reactivating an inactive number

SOLVED
View solved solution
Malcyb
3: Seeker

Hi, I’m just wondering if anybody can assist me with a problem. I have a SIM provided by Vodafone Business which I used until I left my job. The phone number assigned to the SIM was deactivated. Unfortunately I’ve found that the phone in which I used the SIM is now locked (it is a Xiaomi phone which has a Xiaomi account assigned to it and I foolishly only provided my phone number as the account login credentials) and I can’t unlock it without an OTP code sent to that number. Is there anyway that Vodafone is able to retrieve a text message sent to my inactive number, or temporarily reactivate the SIM, even though I no longer work for the company through which I was provided the SIM? Thanks

 

EDIT: just to be clear, this is an unlocked phone, not one locked to a Vodafone SIM, however Xiaomi phones are locked if you are locked out of your Xiaomi account. I have tried getting Xiaomi support to assist however they either can’t or won’t help.

View more options
1 ACCEPTED SOLUTION

Accepted Solutions
Malcyb
3: Seeker

I got a reply on Twitter very quickly. Quite helpful however sure enough after 90 days there’s nothing that can be done. My own stupid fault I guess 🙁

View solution in original position

View more options
7 REPLIES 7
BandOfBrothers
17: Community Champion

I'm not sure that Vodafone can help from the forum as there isn't any account access here.

Vodafone would only liase with the account holder.

It wouldn't harm to engage with the Vodafone Social Media Team's via Twitter DM or Facebook Messenger to see what they can advise @Malcyb 

Contact-us-for-account-specific-queries. 

Link back to your thread here including your forum username so your not having to repeat yourself.

I wish you all the best with this. 

Current Phone >

Samsung Z Fold³ 5G.

Previous Phone >

Samsung Note 20 Ultra 5G - SM9860.

View more options
AnnS
17: Community Champion

It's a difficult one for sure @Malcyb the phone would be locked to prevent unauthorised access to the account and content and to protect the account holder.

 

I doubt Vodafone would be able to temporarily reconnect the number. Ideally, your ex employer should have done a change of ownership for the number to personal, this would have enabled you to have the use of the number and access to the account.  

 

If it's been less than 90 days since disconnection, depending on your relationship with your ex employer, it might be worth making contract, they may be able to request Vodafone to reconnect the number to enable to change of ownership to be completed.  You would then be able to use the access code to access the account.

 

 

View more options
Malcyb
3: Seeker

Thanks for the replies. It doesn’t look too promising, though this is much as I feared. I’ll try Twitter, it can’t hurt.  I should have thought of getting change of ownership on the number, unfortunately it’s been quite a lot more than 90 days now.

View more options
BandOfBrothers
17: Community Champion

You're very welcome @Malcyb 

Good luck.

Current Phone >

Samsung Z Fold³ 5G.

Previous Phone >

Samsung Note 20 Ultra 5G - SM9860.

View more options
Malcyb
3: Seeker

I got a reply on Twitter very quickly. Quite helpful however sure enough after 90 days there’s nothing that can be done. My own stupid fault I guess 🙁

View solution in original position

View more options
AnnS
17: Community Champion

Yes @Malcyb 

 

Thought that would be the case, at least you tried. This is not your fault, you wouldn't have known.

View more options
Malcyb
3: Seeker

Well this is getting off topic, but it’s really Xiaomi’s fault. Their system for resetting account security is utterly useless. It might work if you’re in SE Asia but hopeless in the UK.

View more options