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Samsung J5

DOLPHIN100
2: Seeker
2: Seeker

My phone Samsung J5 has locked me out, asking for passcode I did not set

 

4 REPLIES 4

BandOfBrothers
17: Community Champion
17: Community Champion

Is it a pass code like a 4 digit pin to get into the phone ?

 

If so do you have any other entry security pass activated ?

As the 4 digit code is a security feature to protect the phone and it's contents tthen it's  designed to not be easy to get past.

Try logging into your Samsung Account via a laptop / tablet each other and reset the code that way.

Or try....

samsung-galaxy-j5-pro/faq/faq/i-have-forgotten-the-screen-lock-code-what-should-i-do. 

how-to-unlock-galaxy-j5-screen-if-you-forget-the-pin-pattern-or-password. 

forgot-pin-password-on-samsung-galaxy-j5-solution. 

 

🌈Stay Safe  🌈 

Current Phone  >

Samsung Galaxy s²³ Ultra 512gb Phantom Black.

 

 

AnnS
17: Community Champion
17: Community Champion

Hi @DOLPHIN100 

 

Unless you have set a passcode, the phone may just be unresponsive or frozen.  Try the following advise from Samsung:  My Galaxy smartphone has frozen, how do I restart it? 

 

edited to add:  I would also try removing and reinserting the SIM, also Vodafone always recommend trying the SIM on an alternative phone.

thank you all for the info, phone now unlocked, went on "find my phone", unlock. And voila,  I can now use my phone again.

Many thanks to all 

😁

 

BandOfBrothers
17: Community Champion
17: Community Champion

Glad that helped @DOLPHIN100 

 

The options via your Samsung Account are quite extensive and helpful.

 

🌈 Stay Safe  🌈.

Current Phone  >

Samsung Galaxy s²³ Ultra 512gb Phantom Black.