Sim Network PIN blocked enter puk

[ciprianlupas]

Have put a new sim into note 8 and although have entered the unlocking code from Vodafone it is still asking for a PUK code. Can anyone help

[BandOfBrothers]

Hi @ciprianlupas 

We see this all too regularly unfortunately when unlocking a Samsung device.

Ignore the request for a Puk as this has nothing to do with unlocking a phone to all network's. It's needed if a person blocks their sim card.

With some Samsung phones a MCK Mastercode also known as an unfreeze code is needed as well as the Nuc.

Live Chat  or the Vodafone Social Media Teams via Contact-us-for-account-specific-queries can get you the MCK. 

I'd suggest Twitter and link back to your thread here including your forum username so your not having to repeat yourself.

🌈 Stay Safe  🌈 

[Anonymous]

Hi @ciprianlupas It sounds like we may need to raise this to our dedicated NUC team. Please could you pop us a message over Social Media here so that we can get the ball rolling for you?