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I am trying to unlock a Sony Experia that I have had under monthly contract for two years - the contract expired on 09/07, although final billing is not until later this month. by direct debit. I have obtained and entered the NUC code which has been "unsuccessful". I only have two more attempts. I am reasonably sure I have put the NUC number in correctly, and have no wish to fully lock the phone.
What am I supposed to do?
we can take a look into this for you @Derekrl. As we'll nee access to your account to do this, please pop us a private message through Facebook at Vodafone UK, or on Twitter using the handle @VodafoneUK and we'll be happy to help 😊
Just to let you know, when you message us privately our automated assistant will try to help. You can speak directly to an agent by selecting 'Get started' followed by 'asked to DM'.