Unlocking not working

[Aibak]

Hello,

I'm trying to unlock my dad's phone for him, his contract is finished and he's got a new phone, so we applied and got a NUC code for the old one,

The IMEI number is correct and when we inserted a non Vodafone SIM into the old phone the prompt appeared to enter the NUC we tried to enter it, but the field to enter the code was greyed out and we were unable to enter it or proceed to the next step so the phone wouldn't work.

Any help would be appreciated

[BandOfBrothers]

Hi @Aibak 

Is the alternative network sim card your using to invoke the pop up box fully activated  ?

i.e connects to mobile data etc  ?

Has anyone tried to unlock the phone previously  ?

I ask because if too many wrong attempts are made then the phone can Hardlock which means then it'll need sending away by Vodafone to have it's counter reset.

May I ask which phone model your trying to unlock ?

A Google Search may yield further information on this for you.

I wish you all the best with this situation. 

How-do-I-use-my-nuc. 

🌈 Stay Safe & Stay Alert.  🌈 

[Aibak]

Hey,

Yeah, we used the sim from a friends phone and everything works fine in his.

That was the first time we've tried unlocking it.

It's a Samsung Galaxy A8

Thanks for the info!!

[BandOfBrothers]

You're very welcome @Aibak 

With Samsung phones a MCK Mastercode also known as an unfreeze code is also needed as well as the Nuc.

The Vodafone Social Media Teams via Contact-us-for-account-specific-queries can get you this.

I'd suggest Twitter and link back to your thread here including your forum username so your not having to repeat yourself.

🌈 Stay Safe & Stay Alert.  🌈.

[Aibak]

Thank you so much!