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Unlocking phone ( disgusting service )

serval74
2: Seeker
2: Seeker

I have followed the process and recieved the NUC code which clearly isn't the only code required to unlock a vodafone handset... so after me spending hours of my day off work trying to fix this im absolutely disgusted by Vodafones pathetic incompetent service...  my main contract will not be renewed in November that's for sure... so i spoke to online chat who passed me to voxi team as i was previously using a voxi payg sim in a samsung s9 plus phone even though its a vodafone handset but ok lets chat about the problem.. 

 

I explain the phone works with voxi prepay but not with new SMARTY sim.. now this smarty sim 100% works in a factory unlocked handset...  after 10 mins of total gibberish chat such as " when you use voxi sim do you have bars on youre signal " now ive clearly told the agent the phone worked perfectly fine with the voxi prepay sim.. several minutes later the agent states he's figured it out i need a PAC code ?? Like cmon what is going on this person clearly has not been trained ?? 

 

So basically handset accepts NUC code as the onscreen message dissapears when it asks for SIM network unlock code... ive tried in network settings to manually search and automatically search for network with no results... and now after reading forums the phone needs some sort of 2nd code possibly master code ?? Even though the NUC form doesn't even mention this ??

This is just a tactic by Vodafone to stall customers or even stop them unlocking their OWN handsets !! 

 

I'm going to ofcomm about you lose you're own credit when you get you're PAC code this unlock process will also be mentioned what a disgrace !! 

 

Shame on you Vodafone !!

 

 

 

 

 

12 REPLIES 12

Tash
Moderator (Retired)
Moderator (Retired)

I can see we've got your recent messages @serval74 - a member of our team will be responding to this as soon as possible to check on your master code.

Problem still not resolved... so after using mastercode and NUC the phone still not opening to all networks... but Vodafone  blame the sim that works in another phone..

BandOfBrothers
17: Community Champion
17: Community Champion

That's unusual for the phone to not accept other sim cards after using the mastercode and Nuc.

If this was my phone I'd be tempted to re contact Vodafone to check the current status of the phone.

 

Ask them wether it's locked to Vodafone or not. Don't tell them you've been through the unlock process.

Current Phone  >

Samsung Galaxy s²³ Ultra 512gb Phantom Black.