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Unlocking request

Aftab82
2: Seeker
2: Seeker

I filled the NUC form online on 26th October for my iPhone XS Max to be unlocked and got confirmation my request is being processed and 2 weeks on am still waiting.  

phone was bought directly from Vodafone and my contract ended and still not any joy to getting it unlocked.  

3 REPLIES 3

BandOfBrothers
17: Community Champion
17: Community Champion

Hello @Aftab82 

 

An iPhone is not unlocked via inputting a Nuc {unlocking code} like other phone models are, but instead is unlocked remotely by Apple themselves and their Database. Vodafone can't unlock an iPhone themselves.
This means no actual Nuc is sent by Vodafone UK. 
The Vodafone Network lets a person know by email it's unlocking has been requested to Apple after accepting your Nuc online unlock request which I see you have received.

Please Note > The iPhone isn't actually usually unlocked to all networks at this stage when Vodafone email you.

What happens is Apple then process the Networks request and occasionally this can take Apple approximately from a few days upto a further 30+ days sometimes from Vodafone's email to complete an unlock request made by a Network.
To complete the process please periodically insert an active i.e. connects to mobile network data, alternative Networks Sim Card in the iPhone with hooking upto iTunes is only typically needed if its an iPhone 4 or older although it wouldn't harm to do so. 
From the iPhone 5 onwards there's not normally the need to hook up to iTunes to complete the process.
When it's unlocked you should see a pop up message and the alternatives Networks name will show in the iPhone's status bar. 

Current Phone  >

Samsung Galaxy s²³ Ultra 512gb Phantom Black.

 

 

I received a text from Vodafone to say my request is being processed and will take 3 working days but it’s been over 2 weeks and I’ve contacted Vodafone and now been told to wait another 10 working days...never had this problem with EE OR O2. 

BandOfBrothers
17: Community Champion
17: Community Champion

Ok.

Current Phone  >

Samsung Galaxy s²³ Ultra 512gb Phantom Black.