Hello,
I have a Samsung Galaxy S8. I recently switched from Vodafone to Virgin. When I put the new SIM in my phone it requested a PIN, which I wrongly thought was the PIN that came with the SIM. I know realise that it was actually asking for a NUC, which I requested from Vodafone and now have, and have no reason to think is incorrect.
However, because I entered the wrong code too many times, I now require a MCK/Unfreeze code, as others have advised on this forum. I tried contacting the Vodafone team on twitter and was eventually able to talk to someone. She advised me that she'd contact the unlocking team and as it was a friday, she'd get back to me on Monday. On Monday there was no response. On tuesday I messaged twice and was eventually told that I'd need to reenter security details, which I had already done. Nevertheless I restated the details and waited....still no response. I have now messaged on twitter two times since and still no response.
What can I do? It seems like this is a very common problem on here and yet there Vodafone seem to have no idea what to do about it. My phone has been unusable for over a week.
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