Vodafone Smart X9 Unlocking

[throwaway1234]

I rang Vodafone on 9th Feb 2020 to cancel my contract and get my X9 unlocked. They said it would take ten working days for the unlock code to be generated. It is now the 23rd March and I'm still yet to receive an unlock code and I can't go ahead and cancel my contract because the network I'm moving to isn't a Vodafone MVNO operator, so I'm stuck shelling out extortionate fees for a network that is no longer fit for my purpose.

[AnnS]

Hi @throwaway1234 

Vodafone should have asked you to complete this form.  Unlock Your Phone 

When you receive the code before using an alternative network SIM you need to enter the code *#7525*01# this will prompt to enter the NUC. Phone will then be unlocked. 

[throwaway1234]

Thanks.

I had already filled in this form but I have done so again now. I selected Vodafone Phones rather than ZTE even though it was ZTE who manufactured the phone on behalf of Vodfone

Do Vodafone usually drag their heels when it comes to helping out loyal customers who are moving on?

[throwaway1234]

So, now I've received this unhelpful message

You recently asked us to unlock your device so you can use it on another network. However, our records show we’re processing your request.

What you need to do next
If you’ve filled the unlock request form more than once and confirmed your email address, we’re working on your request right now and will be in touch if we have any updates.

Need help with anything else?
If you’d like to move your number or unlock your SIM, you can get started here. Or if you’re looking to upgrade, check your eligibility now to find out when you can get your hands on a new phone. Got something to return? Find everything you need to know on our website.
Thank you, The Customer Care Team.
We've sent this email to you automatically, so unfortunately you can't reply to it directly. We're always here to talk things through though, just use the details below.

Appalling service.

[BandOfBrothers]

Maybe make contact with customer services on 192 or Live Chat or even the Vodafone Social Media Teams via Contact-us-for-account-specific-queries and they should be able to check the status of your request @throwaway1234 

I wish you all the best with this situation. 

[throwaway1234]

Many thanks for your helpful advice