main_icn_My_Vodafone main_icn_Search main_icn_Chevron_right main_icn_Chevron_down main_icn_Close main_icn_Menu social-facebook social-google-plus social-linkedin social-twitter social-youtube main_icn_Community_or_Foundation main_icn_Location main_icn_Network_signal
Menu Toggle

Welcome to Vodafone Community

Keeping the UK connected is our main priority. Find out how we're doing thishere.
Close announcement


sony xperia 5 unlocking problem

2: Seeker

hello.... I try to unlock my Sony experia 5 so I can use it on another network.... unfortunately after I got from Vodafone the NUC code the phone is still locked.... I put the correct code in the corect place but I got the same message :"Unlock process unsuccessful"... Now I've got only 1 try left to unlock it whit a code.... Can you tell me what to do because I don't want to hard lock my phone

View more options
17: Community Champion

Hi @ipanic 


Are you using an alternative network sim card that is activated ?

i.e connects to your new networks mobile data.

And are you currently in the UK.

If a search of the forums posts does not bring help in regards to your particular phone model then yes be careful because if you hard lock the phone Vodafone would then have to send it off.

Speak with customer service on 191 or Live Chat or the Vodafone Social Media Teams via Contact-us-for-account-specific-queries to have them.cjeck the Nuc Code.



Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui 2.1  / Android 10.


Samsung Gear s3 Frontier Watch.

Samsung Galaxy Buds.

View more options