Can't send or receive messages on Apple Watch?

[Larriek]

Hi there, has anyone on Vodafone been able to send or receive SMS messages on their Apple Watch? I'm having trouble with mine where I can't send or receive messages. Whenever I try, I get a "Message not Delivered" and a red exclamation mark. Even when someone sends me a message, it doesn't get delivered. I've already reached out to Vodafone support and they suggested that I unpair my Apple Watch and then pair it again, but unfortunately, it didn't fix the issue. I've also tried restarting both my Apple Watch and iPhone, but it still doesn't work. I'm still able to make and receive phone calls on my Apple Watch, and mobile data is working, just not messages. Any advice would be much appreciated. Thanks!

Apple Watch and iPhone are on the latest software, iOS 16.5 and watchOS 9.5.1

[CallumR]

Hey @Larriek So that we can take a closer look into the issue you're facing, please can you contact our Social Media team on Facebook or Twitter. 

[Larriek]

Hi @CallumR I phoned Vodafone today on 191 and they said they need to do another sim swap, even though I’ve done this twice before hopefully it should be fixed after the third sim swap. If you are able to check to see if the latest sim swap is being done I would appreciate it.

[CallumR]

Hey @Larriek Thanks for letting me know. If you still have any trouble after the SIM Swap, contact our Social Media team and we'll take a close look into it for you.