Unable to send pictures on Whatsapp, load data on Instagram and Facebook or Hotspot phone

[Li33ie]

Hi, this is an ongoing issue that neither I, nor a few Vodafone colleagues have been able to resolve so really hoping someone can help 🤞

When I'm using my data 4g and 5g, I'm having the following problems:

• Unable to send pictures via WhatsApp 
• Unable to use phone as a Hotspot (it cannot be found by laptop)
• Unable to load new data on Facebook and Instagram (I get the error messages "No Internet Connection" followed by "Couldn't Refresh Feed").

So far I've been provided the following which have not resolved it:

• 2 new sim cards
• a link to check/reset my cellular data network details are correct

Things i've already checked:

• Cellular Data is "on"
• Personal Hotspot is "on"

Please Help

Lizzie

[Gemma]

Hi @Nadimantar - thanks for reaching out about this and the tests you've already done. Are you not able to use mobile data for all applications that need data or is it just the ones you've mentioned? Is this in more than one location? 

[Nadimantar]

Hiya... It appears to ONLY be whatsapp related. 

On the browser access topic, I have tried both chrome and Firefox

On the WhatsApp app topic, it seems to happen everywhere I have a Vodafone signal - I was in Leeds yesterday and London today. 

[Nadimantar]

Now it looks like LinkedIn only works on WiFi, not Vodafone network 

It's really odd behaviour... 

[Gemma]

@Nadimantar  Thanks for confirming this. So that we can go through some checks with you and take some screenshot examples from your settings, please send us a message on Social Media. 

[Nadimantar]

ok so Control, Alt, Delete - I took out the SIM card and replaced and it all reset

Very odd - thanks for your help