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Have been trying on and off for 6 weeks to get visual voicemail working. The setup just does not work. Spoke with two separate support peeps today. On the chat for 90 minutes or so. The first passed me to the second. The second tried lots of stuff. I have it all written down... Fundamentallly the setup just does not work. When I press the voicemail icon in the phone app I only have the usual voice option. The ultimate solution was recommended to do a full factory reset and restore my device. Sorry... But not a chance. I have zero Confidence that 1. The phone would recover itself to its starting config. 2. That this would solve the setup problem. Sounds like desperation to me. Has anybody got this to work? Any help would be appreciated.
I'll add what I know from.the support pages of Vodafone and I apologise if you've tried these already.
For Visual Voicemail to work
If you've tried the above and Customer Services haven't been able to help on this occasion then perhaps give the Vodafone Social Media Team's a crack at resolving this this you.
I wish you all the best with this.
Current Phone >
Samsung Z Fold³ 5G.
Previous Phone >
Samsung Note 20 Ultra 5G - SM9860.
Thanks for the reply. I appreciate it. I have tried all of these things and it still does not work. The only outstanding suggestion is to reset network settings. SETTINGS/GENERAL/RESET NETWORK SETTINGS. I have a trip upcoming and don't want to break anything prior to that. I will try it when I return.
So the strangest thing... This has just started working. I didnt make any changes to my knowledge. Just started working after about 3 days. I can only assume that there is some kind of network element relocation which needs to happen before this jumps into life.