“One Number”, Watch ultra and esim

[Crellster]

New customer

i took out a sim only plan. That in itself as a dire experience but that can wait. 

Right now I have an esim in my iPhone 13 Pro max for this new pay monthly sim and a physical sim that I use for work. 

I set up a “one Number” account for the watch, and it’s associated with the phone number on the esim 

However, when I try to add a cellular plan it keeps taking me to the subscription page for one number. The “move option” doesn’t work - it just takes you to a useless description of how to unpair your phone and nothing about getting this working

I have had a terrible onboarding experience and this is the icing on the cake

[Crellster]

Just spotted this which I’m guessing is a cause or a symptom? 

 

[Mark]

We'll be able to add a data plan to your watch and help you sync it with your phone @Crellster. As we'll need access to your account to do this, please pop us a message via our social channels and we'll take a look into this for you