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new sim into unlocked phone

2: Seeker

My Dad has given me his old phone that was locked to vodafone, he has called them to get it unlocked, i have instructions of how to put my sim in & how to set up icloud but it is saying no icloud backups are compatible with the version of ios (12.4.4) on this phone, what should i do? as i cannot carry on to next page



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17: Community Champion

Has your dad reset the one to remove a his info @tilly23 


What to do before you sell, give away or trade in your iPhone, iPad or iPod touch. 


What model of iPhone is it ?


Regarding unlocking the iPhone. 

An iPhone is not unlocked via inputting a Nuc {unlocking code} like other phone models are, but instead is unlocked remotely by Apple themselves and their Database.

So no actual Nuc is sent by Vodafone UK. 

The Vodafone Network lets a person know by email it's unlocking has been requested to Apple after accepting your Nuc online unlock request. (Please Check Spam Inboxes too) 


Please Note > The iPhone isn't actually usually unlocked to all networks at this stage when Vodafone email you. 


What happens is Apple then process the Networks request and occasionally this can take Apple approximately from a few days upto a further 30+ days sometimes from Vodafone's email to complete an unlock request made by a Network. 

To complete the process please periodically insert an active i.e. connects to mobile network data, alternative Networks Sim Card in the iPhone with hooking upto iTunes is only typically needed if its an iPhone 4 or older although it wouldn't harm to do so. 

From the iPhone 5 onwards there's not normally the need to hook up to iTunes to complete the process. 

When it's unlocked you should see a pop up message and the alternatives Networks name will show in the iPhone's status bar. 

Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui 2.1  / Android 10.


Samsung Gear s3 Frontier Watch.

Samsung Galaxy Buds.

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2: Seeker

Hi it's definately unlocked now because i can use it as a phone with my own sim however i am unable to use it for icloud, it is an iphone 7

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17: Community Champion

Hi @tilly23 


It sounds like your Dad has not deregistered the phone from his icloud account and this needs to be done before your are able to register the device with icloud in your name.

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