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davidspalton · ‎12-09-2014

Now its 08:21 and your store still down...

KD · ‎12-09-2014

Hi everyone

Pre-orders are now working so you can order shiny new iPhones to your heart's content.

Also there is no priority when you call for new customers ahead of upgrades.

davidspalton - I've sent you a PM with instructions so you can get in touch with us. We'll be able to get to the bottom of this and reply within 48 hours. If you want to get an answer more quickly though you can see how to do this on the Contact Us page

Cheers

K

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davidspalton · ‎16-09-2014

Interestingly enough, the web help team or whoever hasn't seen the picture that I sent (above prrof) that it says in my email about 12 monthly upgrade and have said that they see nothing on the account relating to this.
So please pass on that picture to them and advise them that is the proof that it says 12 monthly upgrade, you can call the Basingstoke store and tell the manager to sort the contract out and to let me upgrade this number.
I am sick of calling the store and hearing sod all back, now on 5 days where they haven't even contacted me.

You might want to look at how your stores react to people calling asking for help, when they balls up cos as a complaint method. I'm pretty sure you only have a certain number of days to resolve it...

Retired-Kay · ‎18-09-2014

Hi davidspalton,

Please resend the picture that you have, as it's in a format that we're unable to view.

Thanks,

Kay

davidspalton · ‎18-09-2014

How would you like it sent?
It was sent in JPG format standard on the iPhone

Dave

davidspalton · ‎18-09-2014

Actually it's on the first page of this thread as well. Might want to have a look

Retired-Ian_ · ‎19-09-2014

Hi davidspalton,

Please link to that post from the other page.

Thanks,

Ian

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Guess 08:01 on the 12 doesn't mean that period...