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Cannot log into my vodafone account mobile phone

Anonymous
Not applicable

I cannot log into my vodafone account tried everything it says username password not reconised or there is a error can it be deleted and register a new account

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Steph
Moderator
Moderator

Hey @Anonymous I hope you're doing well. So we can take a look into this for you, please come and chat to us on social media by popping the team a message here

Anonymous
Not applicable

Hi i cannot log into my vodafone app i cannot do chat with tobi it wont let me do anything thanks

You don't need to be able to log into the app in order to speak to the Social Media Team @Anonymous We have no account access on the Forum so we won't be able to look into this for you here. 

Anonymous
Not applicable

How can you look into my account

You will need to reach out to the Social Media Team on Facebook, Instagram or Twitter using this link here. The team can then clear security with you and access your Vodafone account where they can reset your My Vodafone details, run tests etc This forum is for general advice only. You must speak to the Customer Care teams so this can be sorted out for you @Anonymous