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Solution

Live chat transcript

A5474
1: Seeker

‎26-07-2018 10:12 AM

Is it possible to retrieve a live chat transcript once the window shut, i was in process of an upgrade and it shut down.

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2 REPLIES 2

BandOfBrothers
17: Community Champion
17: Community Champion

‎26-07-2018 10:44 AM

I'd suggest to use Live Chat again or customer service on 191 who can access your account notes to help. 

You cannot request a transcript from your end once it's closed. 

Current Phone  >

Samsung Galaxy s²⁴ Ultra 512gb.

 

 

Alex
Moderator (Retired)
Moderator (Retired)
In response to BandOfBrothers

‎27-07-2018 04:16 PM - edited ‎27-07-2018 04:19 PM

@A5474 If you were upgrading and shut it down whilst in conversation, the next adviser you speak with should be able to locate these notes and continue with your query 😊

The Live Chat transcript will have been noted on your account. If you did want a copy of this then you'd need to request it here. 

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