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Android

Live chat transcript

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1: Seeker

Is it possible to retrieve a live chat transcript once the window shut, i was in process of an upgrade and it shut down.

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2 REPLIES 2
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17: Community Champion

I'd suggest to use Live Chat again or customer service on 191 who can access your account notes to help. 

You cannot request a transcript from your end once it's closed. 

Current Phone > Samsung Note 20 5G - SM9860 Snapdragon.

Samsung One Ui 2.5  / Android 10.

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Administrator

@A5474 If you were upgrading and shut it down whilst in conversation, the next adviser you speak with should be able to locate these notes and continue with your query 😊

The Live Chat transcript will have been noted on your account. If you did want a copy of this then you'd need to request it here

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