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Android

Mini SD card not being recognised properly?

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2: Seeker

Hi All,

First time post here.

I've just bought a new Vodafone Smart V10 and am in the setting up stage. The main issue I have so far is that it's not properly recognising a new unused (Sandisk) mini SD card (64GB) I bought to use as extra internal storage. It only gives me the option to format as use for moving files between different units.

My previous phone (Vodafone Turbo) gave dual options of file transfer only or extra internal memory and gave me no problems.

 

Is this because it needs to be formatted to FAT32 (stipulated in the manual), or could there be another reason? 

 

I don't have the facility to reformat the card to FAT32 but if that is definitely the issue I'm happy to wait until branches reopen.

 

Thanks in anticipation - and stay safe!

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14 REPLIES 14
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17: Community Champion

Hi @Stu_R 

 

I would try removing the Sd card to ensure it's seated correctly.

As a process of elimination can you try the Sd card in another phone just to check the Sd card isn't faulty.

Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui 2.1  / Android 10.

 

Samsung Gear s3 Frontier Watch.

Samsung Galaxy Buds.

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2: Seeker

Thanks for the swift reply. Yeah, I already tried that with an identical card out of my old phone. It's the same, just asks if I want to use it solely for the transfer of files. The phone does recognise there's a card there, but no options as to how to format it. Putting the new card into my old phone does still give me the two options on my old phone, but not the new one.

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17: Community Champion

This is from the User Manual @Stu_R 

devices/smart v10/user_manual_english.pdf. 

Screenshot_20200524-054907_Drive.jpg

🌈 Stay Safe  🌈 

 

 

Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui 2.1  / Android 10.

 

Samsung Gear s3 Frontier Watch.

Samsung Galaxy Buds.

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2: Seeker

Thanks, I've seen that, but as in my OP it only allows the SD to be used to load files onto to transfer between devices. It doesn't format the SD into separate folders, eg. A music file isn't recognised by the Music Player, a video won't play, an App won't work. All of which worked on my old Turbo phone - but that didn't stipulate s "FAT32" SD card.

.

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17: Community Champion

Ok @Stu_R 

 

I wish you all the best with trying to resolve this.

Hopefully further Google Searches will help.

 

🌈 Stay Safe  🌈 

Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui 2.1  / Android 10.

 

Samsung Gear s3 Frontier Watch.

Samsung Galaxy Buds.

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2: Seeker

Thanks, I do appreciate your trying to help.

As an illustration of my point I tried to put a screenshot on that last post to show the issue - it didn't link.

 

If no-one comes up with anything else I'm going to assume/hope it's just that the card needs to be formatted to FAT32 and wait for the branches to open to do so (if they can). I'm also assuming that a phone that's supposed to be an upgrade to a previous model can at least match it in all respects.

We'll see.

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17: Community Champion

Bear with me as I'm not sure exactly whatyou're trying to do.

You refer to "internal storage", which sounds like Android's Adopted Storage, where a card becomes part of the device's main memory pool.   This is mainly intended for devices with little internal storage and can be turned off by the manufacturer as it has quite a few disadvantages.

Cards are otherwise used as External Storage, a bit like an external drive attached to a PC.   I have a 64gb one (SANDisk, I think), which I use for photos and music.   It's very convenient when I get a new device as it simply unplugs from one and goes into the other.   The gallery and music apps recognise it and show files stored there.   I also use a 3rd party file manager to maintain it.   Some things, such as downloads, need to be manually moved to it.

If the built in apps aren't recognising the card (which surprises me), I'd suggest trying 3rd party ones, and also a file manager to check whether that sees the card.

It would also be worth ejecting the card, cleaning the contacts (rub gently with a soft cloth) and re-inserting it.   Some devices can't read some cards, but a 64gb SANDisk one shouldn't be a problem.   I also think they're FAT32 - I've never had a problem.

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2: Seeker

Thanks for the reply. The phone does recognise that a new card has been added so I'm sure it's not the contacts. Unlike my old phone, also a Vodafone one, it doesn't give me an option to move files off the internal memory to the storage, it's just not there which I find strange. Seems to be a backward step to have to use another device to move files to SD.

If I put the old (and formatted) SD in the new phone it "sees" it, but still no option to save to it, or transfer files without using another device.

I phoned the 191 "Technical help" and she said it was something branch staff would know about but they didn't.

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17: Community Champion

Some apps will save to the card and some won't.   The built-in file manager should show the card and allow you to move files to it.   If it doesn't, try a 3rd party one from the Play store.   I use File Manager+, which seems pretty good.

With the card in place, opne the camera app and see if there's an option to save photos to the card.  There normally is and that would confirm that it's being recognised OK.  I also use the Amazon Music app and that has a save-to-card option, too.

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2: Seeker

Thanks for the reply. I did try the SD formatting as storage but it then didn't recognise music or video files. Neither would play.

I was told on my last 191 call that loading any 3rd party apps would probably invalidate the warranty if it had to be returned as faulty..

However, after some searching of camera settings I have found the one to send pics to the SD, so thanks for that.

Also, I've formatted the SD in my old Vodafone Turbo phone, and it appears to be recognising that card the more times I "reboot" the new phone. Or at least, music files are in a music folder and working, simiilarly with videos.

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17: Community Champion

WHAT???   Loading 3rd party apps most certainly won't invalidate the warranty - it's what the phone's designed for.   Modifiying the operating system would, but you're not doing that.

Now that you've set the camera to save to the card, are the files there?   Look for a folder probably called DCIM (there may be subfolders).   Also check that your photos appear in the gallery app (there should be one built in).

If that's all OK, then there's not a problem with the card.   With regard to music files, the issue *might* be that they're not in the right format, or that the built-in player is looking for them in specific places.  I use Muzio, which willfind just about anything.

Try File Mangager+ as this has handy buttons for Recent Files, Images, Document & Audio (I think), which makes finding things very easy.   It'll also have a button for the SD card if the device is recognising it.

Edited to add: I'm specifically talking about apps available from Google Play.   Even side-loading, though inadvisable, probably wouldn't void the warranty (it's a switchable option in Settings).

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2: Seeker

Thanks, yes the camera does save to DCIM on the SD card. Over the past 8-10 years this is the fourth Vodafone branded phone that I've owned + one Alcatel. The majority of the music files are the same ones that have worked in all of them. They also work now that I'm using the old SD card previously formatted in my old Vodafone Turbo phone.

 

I've often found that Vodafone staff on 191 aren't very helpful, frequently giving conflicting advice;, and "Technical help" is a misnomer. I'm not going to give them an "out" if I can avoid it. However the staff in my local branch have always been brilliant, so I'm happy to wait to query it with them when the chance arises. It's been a faff, and I'd be stuck if I hadn't kept my old phone, but this new one is close to matching the content of my old one now.

 

As said earlier, the rebooting of the phone appears to be adding functionality that wasn't there before. Unless this SD card corrupts, which I've never had happen yet I think it's going to work as well as expected. It wouldn't be the first time that I've bought an updated item and found parts of it to be a backward step in part.

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17: Community Champion

I agree that the frontline customer service people aren't always great at technical support though, to be fair, their main purpose is to operate Vodafone systems and they're often working from a script.   I agree that, if you get someone knowledgable in a shop, there's often little they can't fix.   It's also much easier to deal with something you can see, too.

It sounds as though you're mostly sorted and I'm confident that the card is being recognised correctly.   Restarting can solve quite a lot of issues as it flushes clogged memory and stuck processes.   I also find that a simple clear of recent apps can work wonders too.   I'm wondering whether this is a simple resource issue, though newer devices often come with at least as much, and sometimes more, that older ones.   Personally, I reckon that 32gb storage and 3gb of RAM is pretty much a minimum requirement as apps get bigger and more sophisticated.

If you ever get to the bottom of this, do please come back and let us know what happened.   Apart from general interest,we may be able to help someone else in the future.

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2: Seeker

It has been for a while that Vodafone phone staff appear to be working from home, or in isolation, so would have less chance to cross reference with an unusual problem. As you say, good shop staff are invaluable.

 

I've saved the link to this and will certainly update if possible.

 

Thanks again. 

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