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No 4g on new samsungs

tomm2000
3: Seeker
3: Seeker

On a voxi sim only deal. I have used the sim for a few years in refurbished phones to keep the cost down.
 I've gone from Samsung S8 to S10 to Pixel 5 with no issues at all. 
 Thought I'd move to a Samsung S21 but no matter what I tried, I could not get 4g... just stuck on really slow "H" status.  Checked APN settings many times. Factory reset.  New sim.... Nothing worked. Yet I can pop the sim into any of my older phones and the signal is great again. I put it down to the mobile so returned the S21 and got a S21fe instead.... Same issue.. No 4g or 5g!
 So I'm stumped again (as are voxi customer support ) I'd love to get the S21FE signal working as well as it does in my older phones. Could anyone point me towards something I may have overlooked in the settings to solve this please? 

1 ACCEPTED SOLUTION

AnnS
17: Community Champion
17: Community Champion

The phones are not UK specification, probably EU, Return the phones you will never be able to use the UK 4 and 5G network. 

A Vodafone store won't be able to help.

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20 REPLIES 20

tomm2000
3: Seeker
3: Seeker

I have just done another factory reset as a last resort. During initial setup I now get the message

"the sim card doesn't match the lslelrviclel provider set for this phone. Some features may not work as expected"

None UK phone?