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25-02-2025 11:20 PM
Hi team
I have bought a new phone through samsung website using vodafone monthly plan and choosen to move my number to Vodafone using the PAC code .
This was 5 days ago ( Thursday )
I have recived the phone with a sim card that has no mobile phone + waited for 5 days in order for the sim to be activated but it didn't .
Contacted vodafone support and they have said that I dont have any info on my account as its not active
I don't know what to do as It has been already 5 days and my sim hasn't been activated yet and don't know who to contact as samsung said that they don't have any accses to that issue
26-02-2025 05:35 AM
Have you provided Vodafone with the Pac from your previous network @MohamedHassan
https://www.vodafone.co.uk/mobile/switch-to-vodafone-campaign-1
Current Phone >
Samsung Galaxy s²⁵ Ultra 512gb.