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Recived empty sim

MohamedHassan
2: Seeker
2: Seeker

Hi team 

I have bought a new phone through samsung website using vodafone monthly plan and choosen to move my number to Vodafone using the PAC code .

This was 5 days ago ( Thursday ) 

I have recived the phone with a sim card that has no mobile phone + waited for 5 days in order for the sim to be activated but it didn't .

Contacted vodafone support and they have said that I dont have any info on my account as its not active 

 

I don't know what to do as It has been already 5 days and my sim hasn't been activated yet and don't know who to contact as samsung said that they don't have any accses to that issue 

1 REPLY 1

BandOfBrothers
17: Community Champion
17: Community Champion

Have you provided Vodafone with the Pac from your previous network @MohamedHassan 

https://www.vodafone.co.uk/mobile/switch-to-vodafone-campaign-1 

 

Current Phone  >

Samsung Galaxy s²⁵ Ultra 512gb.