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Samsung S8+ Video Calling

Dennyjo8
2: Seeker
2: Seeker

I have read so many posts on this issue, dating back to 2016, and I still can't believe Vodafone has STILL not resolved the problem!!!  

I am not able to make video calls on my new Samsung S8+, I have spent hours 'chatting' to both samsung and vodafone to try and get a solution - the latter have apparently never heard about there being an issue (and they were the technical team which doesn't bode well, as clearly no on is looking to resolve it!!!).  

I put my sim into my boyfriend's new S8 (to O2) and it worked perfectly - which obviously backs up the fact that this is to do with vodafone locking their phones and the firmware they use to do that.  

The solution I've been given is that I should send my phone away to samsung to 'investigate' - as I'm out of 30 day cool off this would mean I'm without a phone for 2 weeks which just is not do-able.  So I'm pretty much stuck with it!

It would be helpful if any moderator on the site could answer a few questions - 

a) if Vodafone have known about this issue for years and still not resolved it - why????

b) if there is a solution being worked on - when will it be available to us loyal paying customers who have been with vodafone for years??

c) will we be receiving any kind of compensation for not having this feature when it is clearly something that samsung support and alledgedly vodafone do too?  ( I have been repeatedly told that it's not vodafone's fault as they have activated the right settings on my account for me to be able to use video calling!

 

I also wondered if anyone else had tried getting their vodafone handset unlocked to see if this solves the problem? I have requested my unlocking code, I don't expect vodafone to refuse me!!!!

99 REPLIES 99

Mark
Community Manager
Community Manager

As we've been unable to get this resolved via a public forum @vicr76, please contact us by following the instructions in this private message and we'll be in touch.

Hi @Mark,

 

I have now filled the form and my ref. no. is #18995111.

 

Hope to get a resolution soon. 

 

Regards 

Vicky R

Hi @Mark, 

I received an email from @Sophie of Social media team but I don't even bother to reply as its just waste of time.

In my form's comment box I clearly wrote that my S8 don't have video call option and she send me a link for how to make video calls.

If I don't have any option to make video calls and that is why I started this thread does she really need to teach me how to make video calls.

Please ket me know if that is the max you can do so I don't waste any more of my time.

Regards

Vicky R

Mark
Community Manager
Community Manager

That isn't good to see @vicr76, I've fed your disappointment back. So we can continue to offer support regarding this, please reply to our latest email giving more information about the issue you're experiencing and one of the team will be happy to take another look for you.

Hi @Mark,

Thanks for your reply but I have not recieved any further email yet. Can you please resend.

Regards

Vicky R

Mark
Community Manager
Community Manager

Apologies for any confusion @vicr76. So we can continue to investrigate why you're no longer able to access the video calling function on your phone, please reply to Sophie's email.

 

Hi @mark @josh

 

Is there any update yet. I logged this more than a year back but never heard back any update?

 

Kind regards

Vicky R

Blair
Moderator (Retired)
Moderator (Retired)

 

Sorry you’re still getting issues with Video Calling @vicr76. Did you respond to Sophie's email? 

 

Looking through the previous posts there looks to be a bit of confusion so I’d like to clarify things.

 

If you choose someone from your contacts list, or your recent calls list, you should see 4 options. Call, Message, Video call and Details. What exactly do you see on your phone @vicr76?

 

If Video call is there but doesn’t work, then this is where we would need to check its setup.

If it’s missing then it maybe handset issue, or possibly due to the firmware build.

 

Did it actually work before, but stopped after you updated the firmware? 

 

Blair

 

 

 

Hi @Blair,

 

I have already replied to Sophie's email and again Dean's email on 25/06/2018.

 

The questions you asked I think I have already answered all those quite few times. Please read all my posts carefully and see attached with them.

 

Honeestly I think you are just trying to waste time as whenever this issue is raised a new person replies from your team and ask the all question which were already answered quite few times.

 

There is no issue with firmware or handset as I have changed mine quite few times.

 

All my replies are pretty clear that there was never an option available to make video call on Vodafone supplied handsets only since atleast Samsung Galaxy S6. All setups checked by me, Samsung and 3 diffrent Voda store staffs and there is no option to activate/ deactivate video calling (and be clear I'm talking about video calling not WiFi calling or 4G calling).

 

The issue is not with firmware build but its because of the bloatware build which was accepted by head office when they agreed to cancel my contact for S6 without any panelty after 6 months in 2016.

Can you please check update with you application team on this.

 

Kind regards

 

Vicky

 

Vicky R

Mark
Community Manager
Community Manager

So we can keep all the information about this issue together @vicr76 and raise another investigation into this for you, please reply to our last email.