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Android

Text messages

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2: Seeker

I dont receive all my text messages. I get some through but not all of them. I can make calls fine. I can send messages fine. I've had a few people send me messages and only some come through. I even text myself and i only get some. I also don't get delivery reports now either? I have put my sim in my old phone too and the problem is still the same. I have been to different locations and the problem is the same.

I've tried rejoining the Vodafone network, and deleting all my texts and still only receive some messages. Any ideas? Thanks
Thanks

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18 REPLIES 18
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17: Community Champion

Hi @Heya123 

 

The first thing to do is to make sure you have the correct message centre number entered, this should be +447785016005.  Also make sure delivery reports are still enabled.

 

You don't mention the phone you are using or if you are PAYG or pay monthly.  Although you mention you have deleted some messages, this may be due to the maximum number of texts message conversations in your inbox.

 

I would speak to Vodafone through the Customer Service channels, they will be able to make sure your incoming messages are hitting the message centre for forwarding onto your phone.  Just follow this link: Contact Us 

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2: Seeker

I am on pay monthly. It only happened since I've upgraded to a Samsung s20.

 

I have spoken to Vodafone they still haven't solved my problem. The only thing we have found out is, that I can get texts and delivery reports on 3g but not on 4g. So I have to use 3g. But I cant receive texts or delivery reports on 4g but i can send them on 4g and my calls work fine on 4g.

 

They have sent me a new sim and this still hasn't solved the issue. I have tried my sim in my old phone which is a samsung s9 plus and i still have the same issue. Hopefully vodafone sort it out soon! 

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Moderator

Hi @Heya123 👋  This is currently a known issue with delivery reports. If this is switched on in your settings (by going to text messages - the three dots in the right hand corner - Settings - More Settings - Text messages - Delivery reports toggled on), please be assured we're working on a fix ASAP.

We're looking to get a software update from Samsung for this and we don't have a timescale from them to give at the moment. Once available this should sort things for you 👍

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2: Seeker

It is not just happening to Samsung phones, the same thing has started to happen on my Sony phone as well.

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Moderator

Hi @Sony1, We haven't been made aware of this issue affecting Sony's at the moment, have you checked that delivery reports are enabled on your phone?

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2: Seeker

Yes Jack Delivery Reports are switched on. I've had this phone for about 3 years and this particular problem only started happening recently.

When I first bought this phone from Vodafone there was a related problem where the Delivery Reports option was not on the phone, but this was added a few months later. It has worked perfectly since being added and is still there but I'm now not the Delivery Reports. 

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Moderator

Thanks for confirming @Sony1 We haven't been made aware of any specific issues here, but it may be worth making sure your device is fully updated. I'd also recommend checking out Sony's device support page here for more information about your handset, and access to Sony's direct device support

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2: Seeker

Thanks Jack, I'm going to do a Messaging App  Cache and Data clear when I get time to do a backup to see if that helps. If not I will try to roll back the updates to the App.

I've kept the phone on Android 8 and it has worked sweetly up until this problem which happened recently. The only thing that does get updated is the stock Google Messaging App.

It is a waste of time contacting Sony because they will say it is a Vodafone problem.  

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Moderator

Hi @Sony1, I'm sorry if I've missed previously where you've advised the specific model of your phone, but please click here for our Sony device guides. The specific flow I'd advise is under Messaging titled "I can't send and receive text messages" as well as our "Set up your phone for text messaging" to ensure there's nothing stopping you there. Please let us know if this helps 🙂

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2: Seeker

Thanks Beth, I've done as advised and also cleared the Cache and Data from the App, which made no difference and also uninstalled the updates to the App to revert back to the Factory version and this has made no difference either.

I should probably start a new thread because my problem is only with delivery reports. I can send and receive Texts ok, but before doing that I will check with the Sony Forum to see if anyone else on Vodafone UK has the same problem, although a lot of their  Forum members are not from the UK.

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2: Seeker

Got mine working now. I did not restart my phone after doing the App Data clear and rolling it back, but this morning I put my phone into Safe Mode and tested it. Delivery Reports started working again. I then restarted my phone in normal mode and they were still working. I have since rebooted my phone again and Delivery Reports are still working.

I don't know if booting into Safe Mode kick started things or the reboot after rolling back the App or if Vodafone had done something overnight fixed it but it is working now,

Thanks again @Jack and @Beth.

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Moderator

Hi @Sony1 Thanks for letting us know that everything is working, it`s great to hear. I will make sure I pass your thanks on to Beth and Jack 😊

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2: Seeker

I have been having a big problem with text messages for about a month now on my Vodafone VFD710. I have been in touch with Vodafone services and spent about four hours in total! In the end they just told me to go into a store but many are not open around me. Also, whenever I have gone into a store for an issue before they are not at all knowledgeable nor helpful. I received text messages but when I send them I have no idea whether they have been received or not because the green tick used to fade when the message had been delivered but does not now. Sometimes that means it has not been delivered, sometimes it means it has but I have just not been notified. On other occasions it takes ages for the messages to go through or the person gets half the text. Other times it is OK. At first Vodafone told me they were working in the area and it would be sorted, but it wasn't. Then another person said that it would never have been relevant to my problem! Useless.... I don't know what to do next. It is so frustrating.

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Moderator

Hi @skittykat. so sorry to hear of the issues you have been facing, firstly can I ask if you have tried the SIM in an alternative phone so we can narrow down the cause, we will also need to do some account checks and liaise with our tech team, as we are unable to look at accounts via this forum could you contact us here, where one of the team will be happy to pick this up and investigate further.  

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2: Seeker

Thank you Andy. I think I have finally sorted this. As I may have mentioned, this will be five hours of being on webchats to your people. Now they tell me that there was a glitch in the phone system! Your customer service people are not trained to know this but I have pointed out that they could at least advise people to speak to the technical section rather than come up with rubbish answers that waste hours. This time I was told it would be escalated and I would be advised by text. I was not advised but my texts seem to be getting through at the moment. Fingers crossed.

 

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Moderator

Hey @skittykat 

Thanks for your feedback and we're really pleased to hear this has been sorted for you! We're always on hand if you need anything else 😊

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2: Seeker

Thank you but I have to say that I still have problems with my phone not showing that something has been delivered. Yesterday morning was a case in point but luckily my friend texted me back that it had been received but my phone showed that it was not delivered until 09.15 having been sent at 07.21, which was not correct as my friend received it straight away!! My friends all think I am constantly having senior moments because I keep resending texts and asking if they have received them!

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2: Seeker

The same problem I am having and I have lost the cost of using mobile data with the fmwhatsapp for android phone app. Does anyone know how I can find out the reason for the fee?

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