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Solution

Wifi Calling not working on S21 Ultra

1BadRobot
4: Newbie

‎24-01-2022 12:26 AM

Wifi Calling issues

When Wifi Calling is ON and have wifi connected call come in and out without problem

 

When wifi calling is ON and hav no wifi signal, call fails in and out

get error  "Connect to wifi to make a call"

When people call it goes straight to VM

 

I have called Vodafone and spoke to support, they wasnt able to fix and and escalated to seniors, over a 2 weeks later and still have not heard from anyone, this is ridiculious VODAFONE!!!

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5 REPLIES 5

BandOfBrothers
17: Community Champion
17: Community Champion

‎24-01-2022 05:16 AM

Hi @1BadRobot 

 

"When wifi calling is ON and hav no wifi signal, call fails in and out"

 

For Calling Over Wi-fi to work you do need to be connected to a wi-fi source.

 

Calling-features/wi-fi-calling. 

Current Phone  >

Samsung Galaxy s²³ Ultra 512gb Phantom Black.

 

 

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1BadRobot
4: Newbie
In response to BandOfBrothers

‎26-01-2022 10:09 AM

I undertsand that

 

when i leave the house and in mobile reception area 4Bars, i still dont get calls unless i manually turn of wifi calling

 

 

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1BadRobot
4: Newbie
In response to 1BadRobot

‎26-01-2022 10:11 AM

when i am outside and turn WIFI calling off, reception comes back

 

I have factory reset the phone, still doesnt work

 

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AnnS
17: Community Champion
17: Community Champion

‎24-01-2022 07:56 AM - edited ‎24-01-2022 08:58 AM

Hi @1BadRobot 

 

Your Wi Fi calling is working correctly and you are able to use the feature with your Wi Fi turned on. Take a look at 4G calling, VolTE you should also be able to use the feature where available 4G calling Calling Features 

 

If you are unable to make and receive calls without any Wi Fi signal you will have a network issue, it would be worth checking the coverage checker at the top of the page this will give an indication of the signal you can expect to receive at the location.

 

Further information here with a template to post your replies, copy and paste the results back on the thread to give the Social Team something to work on Network Issues 

 

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1BadRobot
4: Newbie
In response to AnnS

‎26-01-2022 10:07 AM

Wifi calling is not working properly and there is netwrok coverage

 

Wifi calling ON + WIfi Connected = working receive call and sms

Wifi Calling ON +no wifi = no calls or sms at all

 

Wifi calling supposed to to switch to Celular network if no wifi, its doesnt.  it has become a manual Proccess,

 

If i dont turn wifi calling off, or I wont get calls when i leave the house

 

 

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