2 suresignal boxes one refusing to work even after reset

[msupplies]

Can someone please advise I'm pulling my hair out.

We have two sure signal box's a recent new model which works great and an older model (serial number 21222166726).

We have them on the same network and have never needed to setup NAT or firewall rules etc.. they have worked ok, the old unit is lit up (all 3 out of 4 lights (power / @ and tick), the phone isnt.

Its driving me up the wall, I've reset it 3 or 4 times (hold reset button for 20 - 30 seconds then pull power cord) sit and wait for up to an hour.

No joy.

I really would be greatful of some assistance, its just been reset 18:15GMT UK tonight

Cheers

[Gemma]

Hi msupplies,

I can see your Sure Signal made contact with our network just after your reset at 06:19pm yesterday.

Is everything up and running now?

If not please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks,

Gemma

[msupplies]

Hi Gemma,

Spoke to a chap today who said firmware is very out of date on the suresignal v1 box, they are sending an update through and I have a call back tommorow with him, in the intrests of getting this resolved quickly, see below answers, all help appreacited 🙂

Speed test

Usually 8-9mb down and 1mb up, bit sluggish tonight at 3.8mb down and 0.85mb up, never had any issues bandwidth wise though

External IP isnt static, dynamic

Tracert below :-

C:\Windows\system32>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms Vigor.router [192.168.1.254]
2 28 ms 22 ms 20 ms 217.32.143.228
3 71 ms 21 ms 20 ms 217.32.144.14
4 51 ms 61 ms 64 ms 213.120.181.18
5 62 ms 70 ms 67 ms 213.120.180.165
6 59 ms 63 ms 72 ms 217.41.169.107
7 57 ms 74 ms 64 ms acc1-xe-0-3-0.sf.21cn-ipp.bt.net [109.159.251.73
]
8 63 ms 52 ms 51 ms core2-te0-2-4-0.ilford.ukcore.bt.net [109.159.25
1.15]
9 38 ms 29 ms 29 ms peer1-xe3-0-1.telehouse.ukcore.bt.net [109.159.2
54.219]
10 161 ms 181 ms 174 ms lndgw2.arcor-ip.net [195.66.224.124]
11 192 ms 190 ms 249 ms 85.205.116.14
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.

Ping Test

PING - 68ms

JITTER - 36ms

Connection is being heavly used though at present for download of some image files

Let me know your thoughts,

Thank you

[DaveCD]

Hi msupplies

As we advise 24 hours from the firmware upgrade, how is it behaving now?

The steps at 10 and 11 look like they could be a cause for concern but as you said, there's some heavy activity at the time.

DaveCD

[msupplies · Accepted solution]

All working and full signal 🙂

Many thanks to all concerned in resolving !