3 Dark Lines on S7 Edge Screen

[ijlane]

hi all

had my S7 edge less than 2 months

suddenly the other day 3 dark lines appeared across the screen

i googled it and found a few posts about this problem

so went online with vodafone and was informed by the advisor if i took the phone to my local store they would replace it

so off to my local store and no joy

they will repair it and i have no phone while it is away being replaced

if you turn the brightness up to full the lines disappear

the adviosor says just higher the brightness then

no i want a fully working phone which is why i went for samsung in the first place

so i have to trek back to my local store again to have it repaired

not happy with this

[gideon]

Thats certainly the one I had (they ended up replacing the device in the end)

[BandOfBrothers]

Yes it's something I've read about previously so when I purchased my s7 edge from my local Samsung Experience Store it was something I checked first in the shop.

Obviously none can allow for what may happen down the line. 

The employee said they'd not heard of this issue. 

As its hardware and most probably not software then I'm not surprised they'd swap it out. 

[ijlane]

Hi I posted the original post back in August last year.
My phone was sent off for repair by my local Vodafone store.
Now guess what it's done it again, so not very happy
Back to my local.store again tomorrow
Poor handset I think apple next time

[hrym]

It might be worth going direct to Samsung this time.  Their repair service has a good reputation and they're more likely to be in the loop if it's a known issue - especially if it's only recently becoming apparent.