Thanks Kevin it was cos I saw you getting sorted on here that I posted.
Will, thanks again for the interest and reply, I work in a contact centre and for most of the last year was working on Vodafone so I know the computer systems used, policies, DPA procedures etc etc in fact were it not a breach of good ethics I could approach some of my colleagues and get this sorted in the space of 5 minutes but as you will be aware no agent should deal with a customer they know or have a relationship with.
The agent who texted me also texted me an auto generated 4 digit pin code - which is the only security required as there are none of my personal details on this PAYG account. I couldn't answer the call as previously mentioned. As for being unable to access my account without doing this - this is nonsense. Back office staff and various agents in various positions access customers' accounts on a continual basis for a number of reasons not least to service that account for lots of different reasons.
The agent did say they would email me but they haven't and I have had no other private messages.
All that needs to happen is someone needs to look up my number on the computer system, modify the service and tick the appropriate box on the appropriate tab, verify it and submit it. If they do not have access to do this then it needs escalated to someone who has a higher level of access and who has this option available to them. I notice that kevin6062 got his identical problem sorted after a team leader dealt with it. If they sorted it for him, surely they can sort it for me.
Thanks
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