A5 Wifi Calling missing option

[mmuggeri]

I am totally frustrated owner of a new Samsung A5 (2017) phone purchased from Vodafone store on Red plan.

It was purchased specifically as I need Wifi Calling due to poor signal strength indoors.

Despite at least 10 calls over 2 weeks to tech support and visits to Store, nobody is able to enable the option on the Phone, and I get conflicting information from almost everyone (including insistance the phone doesnt support though the website clearly states it does).

The Phone app settings menu does NOT have the option to enable it displayed.

Can anyone suggest how to fix it ? 

Latest suggestion was I contact Samsung directly, given this is a device supplied by Vodafone I find this galling at best.

http://www.vodafone.co.uk/explore/network/network-improvements/wi-fi-calling/

[VADIM10226]

Apparently it is in issue with OS. Level of incompetency is staggering though. Nobody knows and nobody cares. They had exactly the same issues with S6 and S7 models but would not admit it. So  nothing will happen until they roll out update to OS or Security patch .

[DENISSPRAGUE]

My Phone is now showing the WiFi option in the Phone application settings, i.e. press the phone symbol from the home page and then select menu settings.

[DENISSPRAGUE]

For those where the WiFi option is not shown on the phone make sure you have enabled the option on your Vodafone Account and if it is try forcing an update of settings on your phone by swapping the SIM to another phone and then back to your new phone. Don't know if this will help, but good luck

[DENISSPRAGUE]

If they don't send it the SIM swap trick might work.

[VADIM10226]

My Conversation with Vodafone tech team:

u

Ritu C

 at 10:03, Mar 10:

May I please take the make and model of the handset ?

Vadim

 at 10:05, Mar 10:

Samsung A5 2017 model

Ritu C

 at 10:07, Mar 10:

Thank you

Ritu C

 at 10:09, Mar 10:

From the home screen, tap the Phone icon Tap More in the top right corner Tap Settings Scroll down to the bottom and tap the box for WiFi Calling Tap OK to confirm WiFi Calling is now enabled

Vadim

 at 10:10, Mar 10:

I do not have that option in the menu

Ritu C

 at 10:11, Mar 10:

Vadim, in this case the handset feature needs to be updated on the nearest Samsung or Vodafone store to enable the WIFI as it is already active from our end

Vadim

 at 10:13, Mar 10:

Is this a joke?

Vadim

 at 10:15, Mar 10:

What happened to the settings that were supposed to be sent to me?

Ritu C

 at 10:15, Mar 10:

Vadim, settings won't work until and unless the feature is available

Ritu C

 at 10:16, Mar 10:

I can certainly help you with the settings but it will require the feature that should be available to on or off

Vadim

 at 10:17, Mar 10:

Can the feature be activated in the shop only?

Vadim

 at 10:19, Mar 10:

The settings I am on about was meant to be sent in text format that I would then install on my phone

Ritu C

 at 10:19, Mar 10:

The settings you get are in text format but it will not work for you

Ritu C

 at 10:20, Mar 10:

As if you go to settings < there is no WIFI calling option availavle

Vadim

 at 10:20, Mar 10:

Ok . So what shall I do and why they will not work?

Ritu C

 at 10:21, Mar 10:

Shall I give you stores phone number so that you can check on call with them and if they can fix it there on call ?

Vadim

 at 10:22, Mar 10:

All of your colleagues I have spoken to previously told me that I need to receive and install this settings. Clearly it is not the case. How is it fixed in the shop?

Vadim

 at 10:23, Mar 10:

Do they need to upgrade the software?

Ritu C

 at 10:24, Mar 10:

Vadim, I have checked with my expert and we are just the network provider and wifi calling is the handset feature which needs to be updated. No text settings can set it up without talking to the technicians

Vadim

 at 10:26, Mar 10:

Ok . So how do I fix it then?

Ritu C

 at 10:26, Mar 10:

You have to take it to the Vodafone store or talk to the manufacturer that is Samsung customer care so that they can update this feature

[DENISSPRAGUE · Accepted solution]

Yes, I did get mine working. Thanks

[mmuggeri]

Finally got the option enabled on the phone through the Social Media Vodafone rep talking to tech support, why it was so hard I cannot comprehend.