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15-05-2015 08:15 PM
I have a ASUS Zenfone 2 that will not connect to Vodafone 4G, Although the same sim slot 1 works ok with BT, I have checked all the APN settings, and tried, doing a sim reset, as advised by Vodafone, and even replaced the sim, any help please would be much appriciated
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29-05-2015 12:40 PM
Hi @jimboy47
We don’t support that phone, but from what I can see, there are a few versions available.
Not all versions work on 800MHz which is what we use - it sounds like your phone uses 850MHz instead.
It’s possible the BT SIM worked, because their 4G works on the 850MHz frequency.
See our blog for more information on 4G frequencies.
Cheers,
Laura
22-06-2015 10:09 PM
Hi there thanks for the reply, the phone I purchased was a
New Asus ZenFone 2 ZE551ML 5.5" 4G LTE 4GB RAM 64GB Android OS Smartphone-Silver
22-06-2015 10:15 PM
Yup...same as mine. And mine works on Voda 4G ok.
Perhaps fault with the phone? Sorry I can't help.
22-06-2015 10:16 PM
do you have the setting you use for the 4g, please
23-06-2015 12:03 AM
Sure.....here's what my settings (automatically installed by vodafone) say...they're for contract.
APN: wap.vodafone.co.uk
Proxy: not set
Port: not set
Username: wap
Password wap (this is blanked out but from memory I think this is correct}
Server: Not Set
MMSC: http://mms.vodafone.co.uk/servlets/mms
MMS Proxy: 212.183.137.12
MMS Port: 8799
MCC: 234
Authentication type: none
APN type: default,mms,supl,dun
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled (box ticked)
Bearer: Unspecified
MVNO type: None
MVNO value: Not set
01-07-2015 02:34 PM
Sorry to trouble you again, and thanks alot for your help, I purchased my phone from Twain when it was lunch back late March, can I ask were did you purchased yours from, and do you use a company sim, or a personal sim, just wounder although Vodafone say they do not block models of phones, thanks again, all the best James
01-07-2015 04:06 PM
05-10-2015 06:13 PM
Hello,
I have an ASUS Zenfone 2, which is 4g compitable.
It is also compitable with vodafone's bands.
However, I cant connect with 4g.
I am a pay as you go customer.
Can anyone send me the 4G settings for my device?
Are the same settings with 3G?
06-10-2015 11:09 AM
Yes, the APN settings are the same. I assume you have 4G/LTE turned on in the phone's settings and that you're in a 4G area that's not reporting any problems?