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Hi everyone. I just got told by a store rep that the Smart 4 Turbo is being left high and dry on android 4.4.4 kitkat. Personally I find this unaccetable considering that the specs of the phone a perfectly capable of supporting newer versions of android. To top it all off, I bought it after being told it would be supported to have this backtracking business take place is insulting. I've been a customer for several years and often reccommend Vodafone to my friends.
I was told that the only way I could update the handset is if I do it myself, something which voids the warranty (have 8 months left or so). Also the device isn't really supported by the modding community either.
I even have a transcript from a chat rep, telling me android 5.1 would be release for the device back in July.
Any help would be appreciated I really want to continue to be a customer.
nfo: Welcome to Vodafone! You will now be connected with a service adviser. Your approximate wait time is 2 minute(s) and 6 seconds. . We’re looking forward to assisting you today.
info: Thanks for your patience - your approximate wait time is 0 minute(s) and 24 seconds.
info: You are now connected with Praveen .
Praveen : Hello, you're chatting with Praveen , one of Vodafone's online customer service specialists. How may I help you today?
nattie: Hello Praveen, I was wondering whether you could tell me whether the vodafone smart 4 turbo will be update from android 4.4.4 kitkat to android 5/5.1 lollipop? I know the device is powerful enough to handle an update.
Praveen : Hello Nattie.
nattie: The moto g for example is of a similar spec and it has been updated
Praveen : I understand that you wish to know whether your device will be eligible for upgarde to lolipop.
Praveen : I will certainly check this for you.
nattie: yes please 
nattie: thank you
Praveen : Please allow me 2 minutes to check this for you.
nattie: no problem
Praveen : Thank you for waiting.
nattie: your welcome
Praveen : I can confirm that the Vodafone smart 4 turbo will be available for upgrade to lolipop in July.
Praveen : As we are working on it.
Praveen : Also you will receive an notification regarding the upgrade.
nattie: really, that's brilliant, will that be 5.0, 5.0.1 or 5.1?
Praveen : It will be a 5.1 Version.
nattie: awesome, thank you so much, I'm glad to see vodafone supporting their devices.
Praveen : You're welcome.
Praveen : We are certainly doing that as there is alot of query was there from the customers regarding the upgarde.
Praveen : So we had to go for it.
nattie: I'm glad, it's a great device. That's everything I wanted to ask. Thanks for your help and have a good day
Praveen : You're welcome.
Praveen : Have a good day ahead.
Praveen : Bye.
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Praveen : Thank you for contacting Vodafone, Please click here to end the chat and you will see a short feedba...
nattie: bye
Praveen : Bye
Praveen : Take crae
