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Vodafone Smart 4 turbo not getting Android Lollipop or above???

clinkers56
2: Seeker
2: Seeker

Hi everyone. I just got told by a store rep that the Smart 4 Turbo is being left high and dry on android 4.4.4 kitkat. Personally I find this unaccetable considering that the specs of the phone a perfectly capable of supporting newer versions of android. To top it all off, I bought it after being told it would be supported to have this backtracking business take place is insulting. I've been a customer for several years and often reccommend Vodafone to my friends. 

 

I was told that the only way I could update the handset is if I do it myself, something which voids the warranty (have 8 months left or so). Also the device isn't really supported by the modding community either.

 

I even have a transcript from a chat rep, telling me android 5.1 would be release for the device back in July.

 

Any help would be appreciated I really want to continue to be a customer.

 

 

nfo: Welcome to Vodafone!   You will now be connected with a service adviser. Your approximate wait time is 2 minute(s) and  6 seconds. .    We’re looking forward to assisting you today.  
info: Thanks for your patience - your approximate wait time is 0 minute(s) and  24 seconds.
info: You are now connected with Praveen .
Praveen : Hello, you're chatting with Praveen , one of Vodafone's online customer service specialists. How may I help you today?
nattie: Hello Praveen, I was wondering whether you could tell me whether the vodafone smart 4 turbo will be update from android 4.4.4 kitkat to android 5/5.1 lollipop? I know the device is powerful enough to handle an update.
Praveen : Hello Nattie.
nattie: The moto g for example is of a similar spec and it has been updated
Praveen : I understand that you wish to know whether your device will be eligible for upgarde to lolipop.
Praveen : I will certainly check this for you.
nattie: yes please :Smiling:
nattie: thank you :Smiling:
Praveen : Please allow me 2 minutes to check this for you.
nattie: no problem :Smiling:
Praveen : Thank you for waiting.
nattie: your welcome
Praveen : I can confirm that the Vodafone smart 4 turbo will be available for upgrade to lolipop in July.
Praveen : As we are working on it.
Praveen : Also you will receive an notification regarding the upgrade.
nattie: really, that's brilliant, will that be 5.0, 5.0.1 or 5.1?
Praveen : It will be a 5.1 Version.
nattie: awesome, thank you so much, I'm glad to see vodafone supporting their devices.
Praveen : You're welcome.
Praveen : We are certainly doing that as there is alot of query was there from the customers regarding the upgarde.
Praveen : So we had to go for it.
nattie: I'm glad, it's a great device. That's everything I wanted to ask. Thanks for your help and have a good day :Smiling:
Praveen : You're welcome.
Praveen : Have a good day ahead.
Praveen : Bye.
Praveen : For us to continually improve our service we’d really appreciate your feedback. Please complete this short survey and score us from 0 (being the lowest) to 10 (the highest). Thank you!
Praveen : Thank you for contacting Vodafone, Please click here to end the chat and you will see a short feedba...
nattie: bye :Smiling:
Praveen : Bye
Praveen : Take crae

3 REPLIES 3

BandOfBrothers
17: Community Champion
17: Community Champion

Hi

 

Im surprised the Rep would know this as Vodafone do not release this info or tell customers until they deem the time right. 

 

The Callcentres are outsourced and I'm not confident they would know this info. 

 

Firmware Statement is https://forum.vodafone.co.uk/t5/Pay-monthly-products-services/Firmware/m-p/2421980#M4420

Current Phone  >

Samsung Galaxy s²⁴ Ultra 512gb.

 

 

The problem with your "Firmware statement" is that it just says vodafone don't provide dates for firmware updates. So it's kind of pointless.

 

Why doesn't Vodafone value transparancy?

hrym
17: Community Champion
17: Community Champion

Release dates are never provided in advance as, if the testing takes longer than anticipated, or throws up issues, they may be delayed.