Android updates introducing battery/charging issues

[MarkVoda1999]

Hi everyone,

I am looking for some advice. I've used Android for years across many mobiles but my last two handsets (HTC M8 and Samsung Galaxy Note 4) have encountered issues with software updates introducing issues:

• Battery discharging and slow charging in addition to handset heating up
• Phone not making calls with error message "call not sent"
• Calls disconnecting but the display maintaining live call status with clock ticking and green handset up
• Losing around 30% of the battery with 30-60 minutes' browsing

Has anyone else found this? Are there any solutions? Does this happen on IOS on Apple iPhones?

Thank you,

Mark

[MarkVoda1999]

Thanks, SkyMAN513. I have the screen brightness turned down to 3 and despite seemingly closing down all the apps - I know Google Maps sucks the life out of even the biggest of batteries! - the issues persists since the last two OS updates for the Note 4.

I don't have that many apps but they all require regular updates, irrespective of whether they're used or not. I wonder if my issues stem from the handset being new when I bought it last year and having to undergo two years of updates for a phone that had been discontinued for the ill-fated Note 7.

[SKYMAN513]

If you go in settings via the pull down and then the 3 dots or and the impove accuracy  there is a menu that has 2 switches one for low power Bluetooth and another for Wi-Fi but these are scanning even when location is turned off I don't think they are the main cause but still use constant power nonetheless and then you have the 3 settings you more than likely know 

HIGH ACCURACY BATTERY SAVING AND JUST GPS I've been messing with these settings myself at the moment 

As I have a gear fit 2 a lot of the time I'm ending up with were I've been but they are straight lines 

But the menu were the low energy scanning is a bit hard to explain in words how to find but they are there and are always on by default it's worth a look as you've nothing to lose apart from maybe less accuracy but they don't seem to make a difference in my particular case

[jeffkinn]

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@MarkVoda1999 wrote:

. Are Apple more reliable handsets?

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Now there's a question! The Apple v Android debate has been raging for years and everyone has an opinion.

I've had several Samsung Android phones as well as HTC and never had a problem with them. Nowadays I'm pretty entrenched in the Apple ecosystem with Macs, iPads, iPhone etc and so it makes sense for me to have a joined up experience.

In terms of iOS v Android the truth is there is very little to choose between them.

[MarkVoda1999]

Thanks JeffKinn. I have been with Android since 2010 but increasingly every upgrade has presented the need for more and more updates and with the software I have now had on two different handsets issues which do compromise how the phone is used. Reliable with long battery life is what I'm after.

[hrym]

This gets reported ffrom time to time.  The first port of call is a factory reset.  You won't lose anything as it would be part pof any repair process, but do remember to back up your content first.  If you have an sd card, remove it as the process sometimes formats them.  Resettking will clear out any bits of the old OS that have hung around and are confusing the system.

You will sometimes get odd behaviour immediately after a major update as things settle down, but they shouldn't persist for more than a few days at most.

When performing a systemn update, I always do the following:

Make sure no app updates are pending

Clear Recent Apps

Restart the phone

Plug it in

Run the update as the first thing after the restart

All that make sure that the device has the maximum resources for the job and that the minumum of other processare are running.  It's served me well so far...