Another resync for a new sim

[vodauser10001]

Hello 

My wife replaced a sim with a micro sim and has been unable to connect since, have tried

1) to remove from the user list, then re-added

2) Full reset of sure signal 

can you perform a reset your end please unless you can think of anything else i can try

SS serial 21224717989

Ian

[vodauser10001]

Anybody from tech support about today??

[vodauser10001 · Accepted solution]

OK

I sorted it out, deregistered the registered it again.

Ian

[Retired-James]

Hi codauser10001,

We do work on a first come first serve basis with an SLA of 24 hours and I am sorry for the delay in responding to you.

However, I’m pleased o see that you have managed to get this sorted.

James