Hello,
I purchased a new iPhone 6 from an Apple Reseller, this was brand new and sealed I sold it New on eBay of which someone purchased it of which it worked fine and then suddenly dropped signal after two weeks of use.
The owner contacted me asking to return it, however he informed me that his local Car Phone Warehouse informed him that the phone had been IMEI blocked by Vodafone UK of which he states he didnt IMEI block it. So I am not entirely sure how it's been blocked.
Anyway I advised him to contact Vodafone Customer services and request it be unblocked as it is not stolen or lost, he refused and said it's my place to do this as I am the supplier.
So question is how can this be resolved, I informed him if he had purchased from a reseller such as Currys or Apple Store he would have to deal with this as he activated the phone from brand new.
Please advise as I would like to resolve this.
Thanks.
