Are Vodafone acting legally?

[seanwatts]

Hi

I bought a VF Red Bundle. The Spotify Premium does not work. Ive tried for hours to fix it.and no luck - VF not interested. I have subscribed to Spotify directlly. VF now tell me this is a 'gift' and not a contractural entitlement.

Is this right? Ive contacted BBC Watchdog and Ofcom as I do not believe I should stand for this?

Thanks

[AnnS]

Hi @seanwatts

If this is a new Red contract and you have Spotify as part of your entertainment pack and are having problems activating your subsctiption, please use live chat and ask them to remove the feature from your plan.  As soon as this has been done, you should be able to follow the link again and add the pack. 

If you have taken an upgrade and are already a Spotify customer, you will be asked to cancel  your ongoing subscription.  As soon as your running subscription has been cancelled and if no longer valid, you should be able to opt into your new subscription by following the information on the link below.

Before opting in again, please clear your cache and PC cookies.

Spotify - Help and Support

If you have any further problems, live chat are there to help and they are very good at solving issues.

[seanwatts]

Hi 

I have gone through the process you describe three times - The VF link now tells me I have a premium account til mid November

I spent 20 minutes on live chat last Sunday, and subsequently one and a half hours on the phone to VF. I was passed to 13 different people in that call, with no success.

I spent another 25 minutes yesterday on the phone when VF informed me that Spotify was a 'gift' and is not contractural.

I have since purchased a Spotify Premium subscription. I would urge people to think carefully before doing business with this outfit.

[Rahim · Accepted solution]

@seanwatts Sorry to hear about your experience. 

I've sent you a private message with details on how to get in touch.

We'll ensure this issue gets resolved once you've contacted us. 

[seanwatts]

Hi. 

You are now the 17th Vodafone person I have been in contact with. Please put me in touch with someone, anyone who can resolve my problem. This is really beyond a joke 

[seanwatts]

I sent a reply. VF employee no. 16 promised me today that I would receive texts by COP to confirm a) deletion of current Spotify account and b) re activation of a new account. I'm still waiting for b

[Rahim]

@seanwatts I can see we replied to your last email on 15 December 2016. 

If you're still having trouble, please reply to our last email. 

[seanwatts]

Hello?

I have replied to every email you have sent - 15th, 16th, 17th and 19th December. I have sent you tweets, emailed you via the website account twice and sent four emaills to your CEO.

Does anyone actually work at Vodafone who can read?

Community - Can you advise me on how to progress with Ofcom?

Thanks

[Will]

Hi @seanwatts

I've tried looking for your email but I'm having trouble finding it.

Could you post the reference number that you would have been sent, it looks like this: #123456

Let me know and I'll look into this for you.

[seanwatts]

I did reply to last email.?

ome guy rang deleted my Spotify account but did not reactivity it. I have given up and bought a separate subscription.

Vodafone really is the most incompetent organisation I have ever dealt with. No one is able to handle a query.