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You need BIS running on the phone not BES. That is for corporate email.
The BIS subscription is often a separate sub from the main plan and costs an extra £5 per month. You need to establish if the SIM only plan you bought included Blackberry services. If so ring customer services and ensure it is switched on. If not, you will need to take out the BIS subscription and ask the store why they did not tell you about this.
You can tell if BIS is running by looking at where is says 3G or GPRS. If they are in upper case, BIS is active. If they are in lower case, BIS is not on.
Without BIS you will not be able to use the internet or BBM.
You need BIS running on the phone not BES. That is for corporate email.
The BIS subscription is often a separate sub from the main plan and costs an extra £5 per month. You need to establish if the SIM only plan you bought included Blackberry services. If so ring customer services and ensure it is switched on. If not, you will need to take out the BIS subscription and ask the store why they did not tell you about this.
You can tell if BIS is running by looking at where is says 3G or GPRS. If they are in upper case, BIS is active. If they are in lower case, BIS is not on.
Without BIS you will not be able to use the internet or BBM.
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Hi J22,
Have you managed to get the BIS set up?
As Jeffkinn says, this is needed, so it should have been included in the price plan or, if not, it should, have been offered as an add-on at point of sale.
If you don't have this in place yet, we'll take a look for you - just follow the steps in my PM.
You can find your PM inbox here. If you can't access this link, please ensure that the box next to "Turn on private messages" is ticked on this page, and let us know if you need any further assistance.
Dave
Hi NJC1002,
Welcome to the eForum.
So my team can look into this, get in touch with us here.
Cheers,
Laura
