BT Home Hub 5 and Sure Signal

[ChrisRC]

I am having probems getting my Sure Signal 1 to work with my recently installed BT Home Hub 5.  I have looked at various posts on this forum and can see various discussions.  Could somebody possibly help?

I have carried out the tests suggested on soem of these previous posts and have obtianed the following information:

Speed:

Download: 31.95 Mbps

Upload: 5.83 Mbps

Ping: 41ms

Ping Test:

Packet Loss: Unable to test

Ping: 87ms

Jitter: 15ms

External IP Address: 86.148.230.51

Serial No: 21230673622

TraceRTT

he "tracert" commend returned the following:

1 1ms <1ms <1ms BThomehub.home [192.168.1.254]

2 15ms 15ms 15ms 217.32.145.1

3 18ms 20ms 25ms 217.32.145.30

4 20ms 19ms 20ms 213.120.181.182

5 19ms 19ms 19ms 213.120.180.169

6 20ms 20ms 19ms 217.41.169.109

7 40ms 22ms 22ms acc2-10GigE-3-2-0.sf.21cn-ipp.bt.net [109.159.251.217]

8 18ms 25ms 30ms core2-te0-12-0-6.ilford.ukcore.bt.net [109.159.251.7]

9 28ms 28ms 26ms peer2-xe0-1-0.telehouse.ukcore.bt.net [109.159.254.138]

10 27ms 27ms 27ms t2c3-xe-1-2-1-0.uk-lon1.eu.bt.net [166.49.211.186]

11 59ms 26ms 27ms 166-49-211-254.eu.bt.net [166.49.211.254]

12 * * * Request timed out.

12 * * * Request timed out

etc 

Any help that you can give would be greatly appreciated.

[Retired-Matt_B]

Hi ChrisRC,

What light sequence is showing on your Sure Signal? This will help us understand where the issue is originating.

Everything looks fine with the details you've posted.

Thanks,

Matt B

[ChrisRC]

I just have one solid light.  I have run through the procedure to reset the Sure Signal, but it just settles down to one solid light after a period of time.

[DaveCD]

Hi ChrisRC

This shows that there's no internet connection.

Please can you try a different Ethernet cable.

On your router, please ensure the following ports are open:

Ports to be opened for forwarding

• 8 (TCP & UDP)
• 50 (TCP & UDP)
• 53  (TCP & UDP)
• 67 (UDP)
• 68 (UDP) 
• 123 (UDP)
• 500 (UDP)
• 1723 (TCP & UDP)
• 4500 (UDP)
• 33434 - 33445 (UDP)

IP addresses to be allowed on the router & firewall

• 212.183.133.177-179
• 212.183.133.181-182
• 212.183.131.128-191

I can see it's registered successfully, so once the above steps have been followed please perform a reset:

• Unplug the Ethernet cable from the Sure Signal
• Locate the button on the base of the box next to the Ethernet ports
• Press and hold the button for approximately 30 seconds
• Once the lights come back on, release the button
• Plug the cable back in
• Allow around one hour for the Sure Signal to come back online.

If you're still having the same results, please try this at another location such as a friend or family members.

DaveCD

[ChrisRC]

I have managed to deal with opening the ports for forwarding, but I can't find out how to allow those four IP addresses.  Any idea how I can do this on a BT Home Hub 5?

[ChrisRC]

I forgot to say, having opened the ports I tried rebooting the hub to see if that made any difference - unfortunately not.

[DaveCD]

Hi ChrisRC

We don't support routers however you'll find the information you're looking for here.

Have you managed to try this at another location?

DaveCD